Terms of Order

These terms and conditions are an integral part of every processing order submitted to Dentra (Hundredjack OÜ) and must be read, understood, and accepted before submitting the order.

This is an automatic translation. The binding version of this document is the Italian one.

1. Acceptance of Responsibility

Ownership and Prescription — The client submitting the order declares to be a professional qualified for the design and/or prescription of custom prosthetic devices (dental technician, dentist, or equivalent figure). By sending the files, the client certifies that they have obtained the informed consent of the final patient for the production of the device.
Responsibility for Design — The prosthetic structure contained in the submitted file has been modeled entirely under the technical and health responsibility of the client. Dentra does not perform any clinical, structural, or functional evaluation of the project and merely carries out the processing exclusively based on the instructions received.
Biomechanical and Clinical Risks — The client accepts and acknowledges that any critical issues related to geometries, thicknesses, articulations, biomechanical incompatibilities, or design choices fall entirely under their own responsibility. Dentra is not responsible for damages, malfunctions, or clinical consequences arising from inadequate, erroneous, or unsuitable projects for the clinical case.
Production from Inadequate File — Dentra reserves the right to refuse processing of technically unfeasible or clearly inconsistent files, without any obligation to evaluate structural or functional risks, which remain, in any case, the client's responsibility. For the inverse scenario — an inadequate file attributable to a design error by the Dentra team — please refer to the section "Design Errors and Reworks".
Request for Project Modifications — In the event of a client's request to modify an already modeled project, Dentra will act under the direct instruction of the client, who remains solely responsible for the validity and safety of the final result. The modification or adaptation of the original project represents a clinical and prosthetic evaluation carried out by the client themselves.
Limitations of Technical Assistance — Any visual checks, technical advice, or indications provided by Dentra do not modify or reduce the client's exclusive responsibility regarding the submitted project.

2. Return Policy

Nature of Products — Each order concerns the design of a customized prosthetic device, executed according to technical specifications provided by the client and referring to a single patient; any physical production is carried out by partner laboratories registered with the Ministry of Health, which act as manufacturers of the device. Custom projects and devices are not standardizable, not reusable, and cannot be re-employed for other clinical cases.
Client Acceptance and Commitment — The submission of the order, together with the files attached thereto, formally corresponds to the submission of a processing prescription. By submitting the order, the client authorizes the initiation of the design (and, where applicable, production at the partner laboratory) and accepts that it will no longer be possible to modify, cancel, or return the commissioned work. The client is required to carefully check the files before submission.
Exclusion of Right of Withdrawal — The services are reserved for professionals (business-to-business relationship): the right of withdrawal provided for consumers by the Consumer Code does not apply. In any case, as these are designs and goods custom-made for a single patient, the right of withdrawal is expressly excluded also pursuant to art. 59 of Legislative Decree 206/2005.
Cases of Non-Conformity — Complaints are accepted in cases where the received device presents objective manufacturing errors not conforming to the project file, or if a material different from the agreed-upon one has been used. Responsibility is divided by phase: the partner laboratory that produced the device, as the manufacturer, is responsible for manufacturing errors (CAM, material, finishing), and Dentra coordinates the complaint management and any reproduction, after technical verification, without additional costs for the client. For design errors (CAD) attributable to the Dentra team, please refer to the section "Design Errors and Reworks".
Refusal of Production — Dentra reserves the right to refuse the processing of files that are technically unsuitable, incomplete, or erroneous.

3. Design Errors and Reworks

Design Errors Attributable to Dentra — By "design error attributable to Dentra" is meant a defect in the CAD file produced by the Dentra team (geometry, occlusion, thicknesses, preparation margins, morphological or functional choices) that renders the device clinically unusable, regardless of who subsequently milled or printed it. This definition does not include: errors resulting from inadequate impressions or scans provided by the client, manufacturing errors by the producer (which fall under "Cases of Non-Conformity"), and clinical modifications requested by the client during the work.
What Dentra Covers — When a design error is attributable to Dentra, Dentra will remake the CAD file free of charge, subject to technical verification of the defect. Explicitly excluded from coverage are: the costs of materials used for the previous processing, the compensation of the external producer who performed the processing, any transport costs, and any clinical charges (patient reimbursement, practice time, anesthesia, additional sessions).
Timeframe for Reporting — The design error must be reported before the clinical trial or definitive cementation of the device on the patient. Once the device has been tried in the mouth or cemented, it is presumed that the client has deemed it suitable: beyond that moment, the responsibility for the device lies entirely with the client, even in the presence of subsequently discoverable design errors.
Processing Performed by Third Parties — When the processing (milling, printing, finishing) is entrusted to an external producer — whether part of the Dentra marketplace or a laboratory independently chosen by the client — responsibility is divided by phase: Dentra is exclusively responsible for the CAD design, according to the terms of the preceding sections, while the third-party producer is responsible for the quality of the processing, conformity to the received file, and materials used. The client who turns to an external laboratory for processing accepts that any disputes regarding the quality of milling, material, or finishing must be resolved directly with that laboratory. For work performed through the Dentra marketplace, Dentra acts as the sole commercial interlocutor but applies the same division of responsibility for the technical phase.

4. Validity

Acceptance of these terms and conditions is mandatory before order confirmation. The submission of the order constitutes formal acceptance of all the clauses indicated above. It is the client's responsibility to ensure they have read and understood the content before submission.