Order Terms

Acceptance of Responsibility

Ownership and Prescription

The client submitting the order declares to be a professional qualified in the design and/or prescription of custom prosthetic devices (dental technician, dentist, or equivalent). By submitting the files, the client attests to having obtained the final patient's informed consent for the production of the device.

Design Responsibility

The prosthetic structure contained in the submitted file was entirely modeled under the client's technical and clinical responsibility. Dentra does not perform any clinical, structural, or functional evaluation of the design and solely executes the work based on the instructions received.

Biomechanical and Clinical Risks

The client accepts and acknowledges that any issues related to geometries, thicknesses, articulations, biomechanical incompatibilities, or design choices fall entirely under their own responsibility. Dentra is not liable for damage, malfunction, or clinical consequences arising from inadequate, erroneous, or unsuitable designs.

Production from Inadequate Files

Dentra reserves the right to refuse work on files that are technically unfeasible or clearly inconsistent, without obligation to assess structural or functional risks, which remain the client's responsibility.

Design Modification Requests

If the client requests modifications to an already modeled design, Dentra will act on the client's direct instruction, who remains solely responsible for the validity and safety of the final result. The modification or adaptation of the original design constitutes a clinical and prosthetic evaluation made by the client.

Technical Support Limitations

Any visual checks, technical advice, or guidance provided by Dentra do not modify or reduce the client's exclusive responsibility regarding the submitted design.

Return Policy

Nature of Products

All products manufactured by Dentra are custom prosthetic semi-finished goods, produced according to technical specifications provided by the client and specific to an individual patient. Therefore, they cannot be standardized, reused, or repurposed for other clinical cases.

Client Acceptance and Commitment

The order submission, together with the attached files, formally corresponds to a manufacturing prescription. By submitting the order, the client authorizes the start of production and accepts that it will no longer be possible to modify, cancel, or return the commissioned work. The client is required to carefully verify the files before submission.

Exclusion of Right of Withdrawal

Pursuant to Article 59 of Italian Legislative Decree 206/2005 (Consumer Code), as these are custom-made goods, the right of withdrawal is expressly excluded.

Non-Conformity Cases

Dentra accepts complaints exclusively in cases where the received product presents objective manufacturing errors not conforming to the submitted file, or a material different from the agreed one was used. In such cases, Dentra undertakes to reproduce the product at its own expense, following technical verification.

Production Refusal

Dentra reserves the right to refuse processing of files that are technically unsuitable, incomplete, or erroneous.