Privacy Policy

Data Controller

Dentra (Laboratorio Odontotecnico CAM SRL)
Via Pasubio 58D, 36078 Valdagno (VI), Italy
VAT IT04557450246
Email: [email protected]

Data Collected

In the context of portal usage and service provision, we collect the following categories of data:

• Identification and business data: company name, contact person name and surname, office address, VAT number, fiscal code, SDI code, certified email (PEC).
• Contact data: email address, phone number.
• Authentication data: email address and password (encrypted) for portal access.
• Order data: design files, technical specifications, requested materials, shipping data.
• Billing data: fiscal information necessary for electronic invoice issuance.

Purpose of Processing

Personal data is processed for the following purposes:

• User account management and portal access.
• Receiving, processing, and tracking manufacturing orders.
• Issuing electronic invoices and fulfilling fiscal and accounting obligations.
• Organizing shipments of completed products.
• Service communications regarding order status and operational notifications.

Legal Basis

Data processing is based on the following legal grounds:

• Performance of a contract (Art. 6(1)(b) GDPR): processing is necessary for the execution of commissioned work and management of the business relationship.
• Legal obligation (Art. 6(1)(c) GDPR): processing is necessary to comply with fiscal, accounting, and regulatory obligations under Italian law.

Cookies and Tracking Technologies

This site uses the following categories of cookies:

• Technical cookies (necessary): authentication session management and portal operation. These are always active and do not require consent.
• Analytics cookies: we use Google Analytics 4 (GA4) via Google Tag Manager to analyze site traffic and usage in aggregate and anonymized form. Data is processed by Google Ireland Limited with servers in the European Union. These cookies are only activated with your explicit consent.
• Marketing cookies: to measure the effectiveness of advertising campaigns. These cookies are also only activated with your explicit consent.

You can manage your preferences at any time by clicking "Cookie Settings" in the site footer. The preference is stored locally in your browser and is not transmitted to external servers.

The site implements Google Consent Mode v2: no analytics or marketing scripts are loaded until the user expresses consent.

Third-Party Services

To provide our services, we use the following providers, who act as data processors:

• Supabase Inc. — secure hosting and data storage for the portal (EU servers).
• FattureInCloud (TeamSystem) — electronic invoice issuance and management.
• SendCloud B.V. — shipment management and shipping label generation.

Data Retention

Personal data is retained for the time strictly necessary to pursue the stated purposes:

• Accounting and fiscal data: retained for 10 years pursuant to Italian tax law (Art. 2220 of the Civil Code).
• Order data: retained for the duration of the business relationship and for the following 10 years.
• Account data: retained until the account is deleted by the user or the business relationship ends.

Data Subject Rights

Under Articles 15–22 of the GDPR, the data subject has the right to:

• Access their personal data and obtain a copy.
• Request rectification of inaccurate or incomplete data.
• Request erasure of data, within the limits provided by law.
• Request restriction of processing.
• Request data portability in a structured format.
• Object to processing, on legitimate grounds.
• Lodge a complaint with the Italian Data Protection Authority ( www.garanteprivacy.it).

Exercise your rights

Fill in the form to submit a formal request. You will receive a response within 30 days as required by the Regulation.