Terms of Service

1. Definitions

Platform: the Dentra website and app accessible from dentra.it and its subdomains, together with the set of digital systems and tools offered.

Services: the digital tools of the Dentra ecosystem (by way of example: design, 3D viewer, scanbody conversion, aesthetic simulation, rendering, training) and laboratory manufacturing orders.

Account: the profile through which you access the Platform. User: the professional who owns the Account.

2. Requirements and registration

The Platform is reserved for dental professionals (dental technicians, dentists, laboratories, practices) and is not intended for consumers. By registering, you declare that you are acting within your professional or business activity.

You must provide true, complete and up-to-date information and keep it accurate. You are responsible for the confidentiality of your credentials and for any activity carried out through your Account.

Access may require Account approval and/or an invitation code. Dentra may refuse or revoke registration in the event of untruthful data or use that does not comply with these Terms.

3. Ecosystem services

Dentra offers multiple systems and tools: some free, others usage-based or subscription-based. Available features may change over time and depending on the Account type.

Some services are provided in collaboration with technology partners. The description of each service within the Platform defines its features and any limitations.

4. Fees, credit and invoicing

Paid services are shown with the relevant price before activation or purchase. Some tools are used via prepaid credit; others are offered on a periodic subscription; manufacturing orders are invoiced separately according to the Order Terms.

Prepaid credit is deducted based on actual use of usage-based tools. Unless otherwise stated, credit is non-refundable but remains usable for other usage-based services.

For subscriptions, the fee is payable in advance for the chosen period and renews automatically upon expiry, unless cancelled within the stated terms. In the event of failed or late payment, Dentra may suspend access to paid services.

Invoices are issued electronically in accordance with applicable law. Any applicable taxes are indicated at the time of purchase.

5. Renewal, cancellation and withdrawal

You may cancel a subscription at any time with effect from the end of the current period, thereby avoiding automatic renewal; the service remains active until that expiry and fees already paid are not refunded, save as otherwise provided by law.

As these are services aimed at professionals (a business-to-business relationship), the right of withdrawal provided to consumers by the Consumer Code does not apply. Manufacturing orders are governed by the dedicated Order Terms.

6. Acceptable use

You undertake to use the Platform in compliance with the law and not to: access unauthorized areas or data; compromise the security or integrity of the service; carry out unauthorized reverse engineering, copying, resale or exploitation; upload unlawful content or content that infringes third-party rights; use the service for purposes other than the permitted professional ones.

You are responsible for the lawfulness of the files and data you upload and for holding the relevant rights and consents.

7. Content and intellectual property

The Platform, software, trademarks, texts and graphic elements are owned by Dentra or its licensors and are protected by law. No right is transferred to you other than the personal, non-exclusive right of use for the duration of the relationship.

The files and content you upload remain your property. You grant us a limited license to process and handle them solely to provide the requested services.

8. Personal data

The processing of personal data is governed by the Privacy Policy. When you upload data relating to your clients' patients, Dentra acts as data processor pursuant to Art. 28 GDPR and you remain the controller: you must anonymize files where the data is not necessary and have the appropriate legal bases.

9. Service availability

We strive to keep the Platform available with the utmost diligence, but the service is provided "as is" and may be subject to interruptions for maintenance, updates or causes not attributable to Dentra. We do not guarantee that the digital tools are error-free or fit for a specific purpose.

10. Limitation of liability

To the extent permitted by law, Dentra is not liable for indirect damages, loss of data or profits arising from the use or inability to use the Platform. Mandatory liabilities under the law remain unaffected.

Clinical, design and prosthetic assessments remain the exclusive responsibility of the professional User, as also specified in the Order Terms.

11. Suspension and termination

You may close your Account at any time. Dentra may suspend or close the Account in the event of a breach of these Terms, unlawful use or non-payment, giving notice where possible.

Upon termination, access to the services ends; data retention and deletion follow the Privacy Policy and legal obligations.

12. Changes to the Terms and prices

Dentra may update these Terms and the prices of the services. Material changes will be communicated with reasonable notice; continued use of the Platform after they take effect constitutes acceptance. If you do not wish to accept them, you may stop using the Platform and cancel your subscriptions.

13. Governing law and jurisdiction

These Terms are governed by Italian law. Any dispute shall fall under the exclusive jurisdiction of the Court of Vicenza, save for mandatory provisions of law.

14. Contact

For information about these Terms you can write to [email protected].