Terms of Service

These General Conditions govern the access and use of the Dentra platform and the digital services provided through it. They constitute an agreement between you (the professional user) and Dentra (Hundredjack OÜ). For design orders, the Order Terms also apply; data processing is governed by the Privacy Policy.

This is an automatic translation. The binding version of this document is the Italian one.

1. Definitions

Platform: the Dentra website and app accessible from dentra.it and its subdomains, with the set of digital systems and tools offered.

Services: the digital tools of the Dentra ecosystem (for example: design, 3D viewer, scanbody conversion, aesthetic simulation, training) and design orders.

Partner laboratories: third-party dental laboratories, registered with the Italian Ministry of Health, to which the eventual physical production of the designed devices is entrusted. Dentra provides the design and the platform; the partner laboratory is the manufacturer of the device.

Account: the profile with which you access the Platform. User: the professional holding the Account.

2. Requirements and Registration

The Platform is reserved for professionals in the dental sector (dental technicians, dentists, laboratories, practices) and is not intended for consumers. By registering, you declare that you are acting within the scope of your professional or business activity.

You must provide true, complete, and updated data and maintain its accuracy. You are responsible for the confidentiality of your credentials and for all activities carried out through your Account.

Access may require Account approval and/or an invitation code. Dentra may refuse or revoke registration in case of untruthful data or use not compliant with these Terms.

Public registration and access forms are protected by an automatic anti-bot verification system, which operates invisibly and without requiring any action from you. The data processed for this verification is described in the Privacy Policy.

3. Ecosystem Services

Dentra offers multiple systems and tools: some free, others pay-per-use or subscription-based. Available functionalities may vary over time and depending on the Account type.

Some services are provided in collaboration with technology partners. The description of each service within the Platform defines its functionalities and any limitations.

4. Fees, SEPA Mandate, and Invoicing

Paid services are indicated with their respective price before activation or use. No payment is due at the time of use: what you use accrues and is consolidated into a single monthly invoice.

To access paid services, it is necessary to sign a SEPA direct debit mandate on the current account registered to your business. The mandate is signed only once and authorizes Dentra to debit invoices issued pursuant to this article.

At the end of each calendar month, Dentra issues a single invoice that groups together the work orders delivered during the month, the use of pay-per-use tools, and the fees for active periodic plans. The amount is debited with a single SEPA direct debit from the account indicated in the mandate.

The SEPA direct debit is asynchronous: the outcome may be communicated in the following days. In case of an unsuccessful, revoked, or disputed debit, the payment remains due, and you will be notified of the outcome; if the mandate is not active, the invoice is payable by bank transfer within 30 days from the issue date, to the coordinates indicated on the document. In case of non-payment or delayed payment, Dentra may suspend access to paid services.

The fees for periodic plans are due for each calendar month in which the plan is active and are debited retrospectively in the end-of-month invoice.

Invoices are issued by Hundredjack OÜ (Estonia). In relations with taxable persons established in Italy, the operation is not subject to VAT in Italy pursuant to art. 7-ter DPR 633/72 (reverse charge): the tax is paid by the customer, to whom Dentra provides the electronic integration file to be transmitted according to applicable regulations. Any applicable taxes are indicated on the invoice.

5. Renewal, Cancellation, and Withdrawal

You can cancel a periodic plan at any time: the service remains active until the end of the current calendar month, and no fees accrue for subsequent months. The fee for the month in which the plan was active remains due and is debited in the end-of-month invoice.

As these services are aimed at professionals (business-to-business relationship), the right of withdrawal provided for consumers by the Consumer Code does not apply. For work orders, the specific Order Terms apply.

6. Acceptable Use

You undertake to use the Platform in compliance with the law and not to: access unauthorized areas or data; compromise the security or integrity of the service; perform unauthorized reverse engineering, copying, resale, or exploitation; upload unlawful content or content infringing on the rights of others; use the service for purposes other than those permitted for professional use.

You are responsible for the lawfulness of the files and data you upload and for possessing the relevant rights and consents.

7. Content and Intellectual Property

The Platform, software, trademarks, texts, and graphic elements are owned by Dentra or its licensors and are protected by law. No rights are transferred to you other than a personal and non-exclusive right of use for the duration of the relationship.

The files and content you upload remain your property. You grant us a limited license to process and elaborate them solely for the purpose of providing the requested services.

8. Personal Data

The processing of personal data is governed by the Privacy Policy. When you upload data referring to your clients' patients, Dentra acts as a data processor pursuant to art. 28 GDPR, and you remain the data controller: you are required to anonymize files where the data is not necessary and to have adequate legal bases.

9. Service Availability

We commit to maintaining the Platform available with the utmost diligence, but the service is provided "as is" and may be subject to interruptions for maintenance, updates, or causes not attributable to Dentra. We do not guarantee the absence of errors nor the suitability of digital tools for a specific purpose.

10. Limitation of Liability

To the extent permitted by law, Dentra is not liable for indirect damages, loss of data, or profits arising from the use or inability to use the Platform. Mandatory legal liabilities remain unaffected.

Clinical, design, and prosthetic evaluations remain the exclusive responsibility of the professional User, as also specified in the Order Terms.

11. Suspension and Termination

You can close your Account at any time. Dentra may suspend or close the Account in case of violation of these Terms, unlawful use, or non-payment, providing notice where possible.

Upon termination, access to services ends; data retention and deletion follow the Privacy Policy and legal obligations.

12. Changes to Terms and Prices

Dentra may update these Terms and service prices. Significant changes will be communicated with reasonable notice; continued use of the Platform after their entry into force constitutes acceptance. If you do not intend to accept them, you may cease using the Platform and cancel subscriptions.

13. Applicable Law and Jurisdiction

These Terms are governed by Estonian law. Any dispute shall be subject to the exclusive jurisdiction of the court of the company's registered office in Estonia (Tallinn), without prejudice to mandatory provisions of law, including those for consumer protection that may be applicable in the country of residence.

The physical production of devices is carried out by Italian partner laboratories: for everything concerning processing and the manufactured product (conformity, manufacturer's liability, legal warranties), Italian law and Italian jurisdiction apply, as provided for in the Order Terms.

14. Contacts

For information on these Terms, you can write to [email protected].