Getting started
Setting up payments
To send an order or activate a paid plan you need direct debit. You set it up once, and then you order whenever you like.
What you need to order
To spend on Dentra you need two things:
- Your billing details, so we can address your invoices. You usually gave them at your first sign-in.
- Direct debit: you authorise the debit on your business account once, and the monthly invoice is paid by itself, with no bank transfers.
We only ask for direct debit when you send an order or activate a paid plan. You don't need it for the free systems. You can also do it in advance, at your own pace: that way nothing stops you on the day you order.
Signing the direct debit doesn't mean paying now: you're only charged the end-of-month invoice, with the delivered orders and any plans.
The direct debit can only be set up on the account of a business based in Europe, in the SEPA area countries. That's why, for now, Dentra Core only takes orders from practices and labs in Europe.
The bar at the top of the page
As long as something is missing, in Dentra Core you see the “Complete your setup to order” bar at the top, with the “Complete” button. It doesn't appear in the other systems, because you don't order anything there.
Once you've signed, the bar changes: it says the direct debit is being activated and there's nothing else to do. When the bank confirms it, the bar disappears.
How to set it up
- 1
Open the setup
Press “Complete” in the bar, or go to your account, on the “Payments” tab. You also get the same form when you confirm an order without direct debit.
- 2
Check your billing details
If they're still missing, you fill them in on the same form, together with your IBAN, and press “Set up payments”. The direct debit is registered to those details.
- 3
Enter your IBAN
Enter the IBAN of your business account and press “Set up the direct debit”.
- 4
Wait for the bank
“Direct debit being activated” appears: the bank is checking. It usually takes a moment, the page updates by itself and you get a confirmation email. You can already order.
When the direct debit is active, under “How you pay” in your account you'll read “Active”: the invoices for your orders are paid automatically at the end of the month.
The “Welcome to Dentra” page
It's the start page of Dentra Core: you can come back to it whenever you like from “Home” in the Dentra Core menu. At the top you have three shortcuts:
| Shortcut | What you'll find |
|---|---|
| New order | Upload the scan and choose the work. |
| My orders | Where they're at and what's ready. |
| Invoices and payments | The “Payments” tab of your account: billing details and direct debit. The invoices themselves are on the “Invoices” page. |
If you use Medit Link or DS Core and haven't connected your scanner yet, an invitation to connect it also appears below the shortcuts: your scans arrive by themselves, already set up as orders.
The welcome video call
When it's offered for your account, the same page has a calendar for a short video call with our team: we show you how it works and answer your questions. It's not required: you can order straight away, even without it.
- 1
Pick the day
In the calendar pick the day, then one of the free times.
- 2
Confirm
Press “Yes, confirm”. You'll get a confirmation email.
- 3
Join the video call
A few minutes before the time, come back to this page and press “Join the video call”. If the time no longer suits you, press “Reschedule” or “Cancel”.
Below the calendar a box shows where you stand with the two things you need to order, billing details and direct debit: if one is missing, press “Complete now”. With “Start an order” you can prepare your first job and look at it together with us during the call.
Can't find a free time? Write to us at [email protected] and we'll set up an appointment for you.
Frequently asked questions
How does invoicing work?
You receive a single invoice per month: it includes the orders delivered during the month, any paid changes, any orders cancelled after work started and any monthly plans (Dentra Viewer PRO, Oralsnap plans). The amount is collected automatically via the SEPA direct debit you authorised once; if direct debit is not active, the invoice is settled by bank transfer within 30 days.
What payment methods are accepted?
SEPA direct debit from your business account: you sign the mandate once and from then on the end-of-month invoice is paid automatically, with no bank transfers. We don't accept credit cards, PayPal or cash on delivery. If direct debit is not active, you pay by bank transfer to the IBAN shown on the invoice.
When do you ask for my IBAN?
Only when you send your first order or activate a paid plan. If your bank hasn't activated the mandate yet, you can still order.
In which countries can I sign the SEPA direct debit?
Throughout the European Union and in Iceland, Liechtenstein, Norway, the United Kingdom, Switzerland, Monaco, San Marino, Andorra and Vatican City.
Who issues the invoice and how does VAT work?
Invoices are issued by Hundredjack OÜ, an Estonian company. In the European Union, if you have a VAT number, the invoice carries no VAT (reverse charge) and you account for VAT under your country's rules. In Estonia, Estonian VAT applies. In the United Kingdom and Switzerland the invoice is outside the scope of EU VAT.
Do I get a file for my accounting software?
Yes, for Italian clients we attach the XML integration file (TD17) to the invoice, ready to import into your accounting software as required for purchases from an EU supplier.
What language is the invoice in?
In Italian if you use Dentra in Italian, in English for all other languages.
I'm in the United Kingdom and don't have a VAT number: can I use Dentra?
Yes. In the United Kingdom your company number (Companies House) or your GDC number is enough: you only add a VAT number if you have one.
Do I need to provide an SDI code and PEC address?
No. To invoice you we only need your company name, VAT number and address.
Where can I find my invoices?
In your account, under Invoices: you can download the PDF of each invoice and, if you are in Italy, the XML integration file too.