Getting started
Your account
“My account” holds the things that are yours, not a system's: who you are, how you pay, how you sign in and how we notify you.
Where to find it
In the systems column, at the bottom, press the person icon: “My account” opens. You can reach it from any page of the app. Inside there are four tabs:
| Tab | What you'll find |
|---|---|
| Profile | Your name, your business, your phone and the language. |
| Payments | The details we invoice you with and your direct debit. |
| Access | Passkeys, password and apps connected to your account. |
| Notifications | Notifications on WhatsApp. |
Profile
The “Who you are” box sums up your details. To change them press “Edit”: you can correct the business type (practice, laboratory or dental technician), first and last name, the name of your practice or laboratory, the country, the phone and the language. Then press “Save”.
The email you sign in with and your sign-up date are shown at the top, but they can't be changed here.
If you're missing something you need to order, the “What's missing before you can order” box appears at the top of the tab, with a button for each step: “Add details” and “Set up direct debit”.
Payments
- How we invoice you: the details we issue your invoices with. Press “Edit” to change them.
- How you pay: the status of your direct debit. If it isn't active yet, this is where you enter your IBAN; if you've signed it, you can see whether it's being activated or active.
For now each company has one Dentra account. If you enter here the VAT number of a company that already has one, your details are saved, but to order with Dentra Core you need that account: we explain it in Signing up to Dentra.
If both the details and the direct debit are missing, the tab shows a single box, “Set up payments”: with “Set up” you do everything in one go. How direct debit works is explained in Set up payments.
Invoices are on the “Invoices” page: on a computer you open it from the receipt icon in the systems column, above “My account”; on a phone, open “My account” and then the menu at the top. There you'll find upcoming charges and your invoice history, and you can download the PDF of each one.
Access
- Passkeys: with a passkey you sign in with your fingerprint or face, without typing anything. This is where you add and remove them.
- Password: you can sign in with email and password, or just with the link we email you. Set it or change it whenever you like.
- Connected apps: the products you've allowed to know who you are on Dentra, for example the Oralsnap app. It only appears if you've connected at least one, and you can disconnect them from here.
If you have at least one passkey, when you sign in with the link or the password “Let's confirm it's you” appears: you confirm with the passkey or with a code we email you. If you tick “Remember me on this device for 30 days”, we won't ask again from that browser for 30 days.
Notifications
By default we notify you by email. If you like, we can also message you on WhatsApp when something concerns you, for example an order that changes status. Service messages only, no promotions.
- 1
Enter your number
In the “WhatsApp number” field enter your number with the international prefix, for example +44.
- 2
Turn notifications on
Switch on “Send my notifications to WhatsApp” and press “Save”.
You can change your mind whenever you like: switch it off and save, and the messages stop. Emails keep coming.
Language and commands
In the systems column, at the very bottom, the button with three dots opens “Commands”, the things that apply across the whole app:
- Language: Italian, English, German, Estonian, Polish or Spanish.
- Light or dark theme, where the system doesn't have a fixed one.
- Downloads: the apps you can download.
- WhatsApp: tells you whether notifications are on and takes you to the tab where you change them.
- Sign out: to leave your account.
The language you choose, here or in your Profile, stays on your account: you'll find it on another device too, and it applies to the emails we send you. Invoices come out in Italian if you use Dentra in Italian, and in English with every other language.
Frequently asked questions
Can I log in without a password?
Yes. Enter your email and you receive a link to log in, or a code to type in. You can also use a passkey (fingerprint, face or device PIN) or a password, if you prefer.
How do I add a passkey?
From your account, on the Access tab. There you can also set or change your password and see your connected apps. With a passkey, when you sign in with the link or the password we also ask you to confirm it's you, with the passkey or with a code by email.
How do I get notifications on WhatsApp?
From your account, under Notifications: enter your number and turn on WhatsApp notifications. By default, notifications arrive by email.
Can I communicate with the team via WhatsApp?
Yes. On Dentra's WhatsApp number the first reply comes from Dentra AI, the virtual assistant: if you need a person, it passes the conversation to our team. Conversations are recorded, so whoever replies already knows your case.
How can I contact Dentra for support?
Write to [email protected]. If your question is about an order, use the chat inside the order. In the app, at the bottom right, you'll also find Dentra AI, the virtual assistant, and “Report” for a technical problem. You can also write to us on WhatsApp.
Is it possible to have a video call with the Dentra team?
Yes. As a new customer, you book the welcome video call yourself from the “Welcome to Dentra” page, when it's offered to you. For a complex case, such as a Toronto, a full-arch on implants or anterior aesthetics, ask for it in writing: we propose a time and send you the link.
How can I leave feedback on an order?
When the order is delivered you receive an email with a link: there you rate the work from 1 to 5 stars and can leave a comment.
Where is my data stored? Can I delete it?
The database is in Ireland and files are in Germany, so in the European Union. Data travels encrypted, and patients' first name, last name and date of birth get an extra layer of encryption. Some accessory services, such as sending emails and WhatsApp, use providers outside the EU, with GDPR safeguards: the list is in the privacy policy. To access your data, correct it, delete it or receive a copy, write to [email protected]: we reply within 30 days. You'll find the details on the Security page of the website.
How do I close my account?
There's no command in the app to close it: write to [email protected] and ask for deletion. We reply within 30 days. Invoices already issued are kept for the years required by law.
Can I appoint Dentra as data processor?
Yes, under Article 28 of the GDPR: you'll find the appointment agreement on the dedicated page of the website.