Getting started
Signing up to Dentra
All you need is your email. At your first sign-in we ask who you are and your business details, just once.
Create your account
- 1
Open the sign-up page
Go to Create your Dentra profile. We only ask for your email address.
- 2
Enter your email
Use your practice or laboratory address: that's where your notifications and invoices will go.
- 3
Have a code?
If someone gave you a code, press “Have an invite code?” and enter it: once it's recognised, the name of the person who invited you appears. It's optional, and if the code isn't recognised you can carry on anyway. If you arrive from an invite link the field isn't there, because the code is already in the link.
- 4
Accept the terms
With a single tick you accept the Terms of Service and the Order Terms and confirm you've read the Privacy Policy. Then press “Next”: until the box is ticked, the button stays greyed out.
The link and the code in the email
The “Check your inbox” screen appears: we've sent you an email with a link and a code. Either one is enough.
- On the same device: open the email and tap the link. You're straight in.
- On another device, for example if you read your email on your phone: type the code from the email into the “Code” field and press “Sign in with the code”.
Can't find the email? Check your spam folder: it comes from [email protected]. The link lasts one hour and works only once: if it no longer works, press “Send the link again”.
There's no approval to wait for: as soon as you're in, you can use Dentra.
Before you start, tell us who you are
At your first sign-in the “Before you start, tell us who you are” window opens. It's four things, none of them tax-related:
- First name
- Last name
- Name of your practice, lab or business: if you work on your own, enter the name of your business.
- Country: European countries are at the top, all the others below.
Press “Continue”. This window can't be closed: it appears on every page of the app until you answer. At the bottom you still have the language and the option to sign out.
Are you a student without a business? At the top of the window choose “I'm a student” instead of “I have a business”. We ask for your school and your student card, and we write to you when the request is approved.
Your business details
Right after, in the same window, “Your business details” appears: company name, VAT number (if you're outside the European Union, your company's tax number) and billing address. Press “Continue” and you're done.
We ask everyone for them, even people who only use the free systems: Dentra works with practices and laboratories, and we need to know who we're working with. You enter them once and they apply to every system.
We don't ask for your IBAN here. Direct debit is only needed when you send an order or activate a paid plan: we explain it in Set up payments.
One account per company
For now each company has one Dentra account, and we recognise it by its VAT number. If there are several of you in the practice or laboratory, you all use the company's account: there's no need for everyone to open their own.
If you save the VAT number of a company that already has a Dentra account, your details are saved and you can use Dentra Viewer and Oralsnap Model. With Dentra Core, though, you can't order from this account, and we tell you straight away: “This company already has a Dentra account: to order, sign in with that one, or write to us at [email protected].”
Did you already work with us before signing up? If we opened your company's account for you, enter your VAT number as usual: the request to link it starts on its own. As soon as we confirm it's you, we link your past orders and invoices to this login, and we let you know by email.
How do you work?
After your details, if you haven't told us yet, one last question opens: “How do you work?”. Dentra Core uses the answer to set up your orders the right way:
| Choice | What changes in your orders |
|---|---|
| Dental practice | You prescribe: on your first order we ask for your dental register number. |
| Laboratory | You work for dentists: in every order you name the dentist who prescribed the work. |
| Dental technician | Like a laboratory, but you work on your own: in every order you name the dentist who prescribed the work. |
Choose and press “Continue”. If the way you work changes, you can correct the answer in your account, on the “Profile” tab.
Where you land afterwards
- If you signed up from a system's page, for example Dentra Viewer, you land there.
- Otherwise you land on “Welcome to Dentra”, the start page of Dentra Core: from there you place a new order, follow the ones in progress and find your invoices.
- Next time, Dentra takes you back to the last system you opened on that device.
Signing in next time
From the Sign in page you have three ways in. Pick the one you prefer:
- Without a password: enter your email and press “Send access link”. You get a link and a code, just like when you signed up.
- With a password: press “Sign in with password”. You set your password in your account, on the “Access” tab. If you've forgotten it, press “Forgot password?”.
- With a passkey: press “Sign in with a passkey” and get in with your device's fingerprint, face or PIN.